These Terms & Conditions (“Terms”) govern your use of the Flowers West Green website and your purchase of flower products and delivery services throughout West Green and the surrounding areas. By placing an order or using our website, you agree to be bound by these Terms. Please read them carefully before placing any orders.
1.1 Ordering Online
Our website provides an easy and secure process for ordering fresh flowers and related products for delivery within West Green and nearby locations. Browse the available selection, select your preferred bouquets or arrangements, and proceed to the shopping cart to begin the order process.
1.2 Personal Information & Account Creation
During checkout, you will be required to provide accurate and current personal information, including the recipient’s name, address, and your contact details to ensure successful delivery. You may choose to create an account for faster future purchases or proceed with a guest checkout. All information provided is subject to our Privacy Policy.
1.3 Order Confirmation
Once you have entered all required details and confirmed your payment, you will receive an on-screen confirmation and a summary of your order. We will also send you an order confirmation email as an acknowledgment that we have received your request. Please review the confirmation carefully and contact us promptly if any details are incorrect.
1.4 Order Acceptance
Receipt of an order confirmation does not constitute acceptance of your order by Flowers West Green. Acceptance occurs only when your order is fully processed, the items are dispatched for delivery, and you receive a dispatch notification. We reserve the right to refuse or cancel any order prior to acceptance without liability. Reasons may include product unavailability, errors in product or pricing information, problems identified with your payment, or our inability to deliver to your stated address.
2.1 Stock Levels
All products shown on the website are subject to availability. While we make every effort to keep the website information up to date, high demand and seasonality may from time to time affect our stock levels.
2.2 Substitution Policy
In the event that any part of your selected bouquet is unavailable (due to seasonal availability or supply difficulties), Flowers West Green reserves the right to substitute flowers or foliage of equal or greater value and similar style and quality, ensuring your order retains its full visual impact. We will endeavour to inform you of any substantial substitutions prior to dispatch, where possible.
3.1 Pricing
All flower and delivery prices displayed on our site are in GBP (£) and include VAT unless otherwise indicated. Prices may be subject to change, but any such changes will not affect orders that have already been accepted and confirmed. From time to time, promotional discounts may be offered; these cannot be applied retrospectively to orders already placed.
3.2 Payment Methods
We accept a variety of secure payment methods, including major credit and debit cards. Payment is taken at the time your order is placed. Full payment must be received before your order is accepted and dispatched. By submitting your payment details, you confirm that you are authorised to use the chosen payment method.
3.3 Secure Transactions
Our website utilises industry-standard security technologies to ensure your payment details are processed safely. Flowers West Green does not store your card details on our servers.
4.1 Delivery Areas
Flowers West Green provides online flower delivery to customers throughout West Green and the surrounding areas. Please contact us before ordering if you wish to confirm that we deliver to your specific address.
4.2 Delivery Dates & Times
You may select your preferred delivery date at checkout, subject to availability. Whilst we aim to meet all requested delivery dates, delays may occasionally occur due to circumstances outside of our control, including (but not limited to) inclement weather, traffic congestion, or supply issues. Standard delivery times are typically during normal business hours; specific times cannot be guaranteed unless otherwise stated.
4.3 Delivery Instructions & Recipient Absence
If the recipient is not available at the time of delivery, our driver will attempt to leave the flowers with a neighbour or in a safe place, and a delivery card will be left with instructions. If redelivery is required, it may incur additional charges at our discretion.
4.4 Delivery Confirmation
Upon successful delivery, you will be notified by email, or (where applicable) delivery status will be updated in your online account.
5.1 Your Right to Cancel
Under UK consumer law, you have the right to cancel your order prior to dispatch and receive a full refund. As flowers are highly perishable and often prepared bespoke to each order, we are unable to accept cancellations or changes to your order after the preparation or dispatch process has commenced.
5.2 How to Cancel
To cancel or amend your order, contact us as soon as possible quoting your order number and details. If your request is received and actioned before your order enters the preparation or dispatch stage, you will receive confirmation of cancellation and a full refund.
5.3 Non-Delivery & Returns
Should your flowers not arrive within the expected time frame, or if they are substantially damaged or incorrect upon arrival, please contact us within 24 hours of delivery. Where justified, we will arrange a replacement or, where applicable, a refund according to our Customer Satisfaction policy. Due to the perishable nature of flowers, returns are not generally possible unless there has been an error or failure in service.
5.4 Refunds
Refunds are processed using the same means of payment as your original purchase. It may take up to 5-7 business days for the refunded amount to appear on your account, depending on your bank or card issuer.
6.1 Freshness Commitment
Flowers West Green is dedicated to providing the highest quality fresh flowers for all orders in West Green and neighbouring areas. All arrangements are professionally prepared and carefully packed to ensure they arrive in optimum condition.
6.2 Complaints Procedure
If you are dissatisfied with the quality or condition of your order upon delivery, please notify us within 24 hours with clear photographs and a description of the issue. This allows us to handle your complaint promptly under our Customer Satisfaction policy.
7.1 Limitations
Flowers West Green aims to fulfil all orders to a high standard; however, to the fullest extent permitted by law, we do not accept liability for any indirect, special, or consequential losses, or any loss of profits, revenue, or goodwill arising from any use or inability to use our services. Our total liability arising in relation to your order or these Terms shall not exceed the total price of the specific order concerned.
7.2 Events Beyond Our Control
We shall not be liable for any delay or failure to perform any obligations under these Terms where such delay or failure arises from circumstances beyond our reasonable control, including but not limited to adverse weather, strikes, transport disruptions, or acts of God.
7.3 Third Parties
Where permitted, deliveries may occasionally be carried out by trusted local partners. Flowers West Green is responsible for fulfilling orders as agreed; however, our liability cannot extend to matters outside our direct control.
All content on the Flowers West Green website, including but not limited to text, images, logos, and branding, are the intellectual property of their respective owners and must not be copied, reproduced, or plagiarised without express written consent.
These Terms & Conditions and any disputes that arise in relation to them or the use of our website or services shall be governed by and construed in accordance with the laws of England and Wales. You agree that any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Flowers West Green reserves the right to amend these Terms & Conditions at any time. Any updates will be posted on this page, and it is your responsibility to review this page from time to time. Continued use of the website following any changes constitutes acceptance of those changes.
11.1 Application of These Terms
These Terms & Conditions apply to all customers who order flower delivery through Flowers West Green, whether the recipient is located within West Green or in any of the adjacent areas we serve.
11.2 Questions & Contact
If you have any questions regarding these Terms & Conditions or require clarification on any point, please reach out to us through our website’s contact form. Our team is here to provide helpful assistance for all your online flower orders and queries related to delivery in West Green and the surrounding communities.
Thank you for choosing Flowers West Green for your flower delivery needs.
Last updated: June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
