At Flowers West Green, we take immense pride in delivering premium, hand-selected flowers to homes and businesses throughout West Green and surrounding areas. As your trusted local florist, we are committed to our Fresh Flowers Guarantee: every arrangement we deliver is prepared with care and designed to delight you with vibrant freshness and beauty.
Though we handle all orders with the utmost attention, rare circumstances may result in flowers or arrangements arriving damaged. If this happens, please contact us on the day of delivery. We request a clear photo of the damaged items to help us assess the situation quickly. This allows our team to offer you a swift and satisfactory solution in line with our commitment to exceptional local service.
We guarantee that your flowers will remain fresh and beautiful for at least 5 days from the date of delivery, provided they receive proper care. If your flowers fade or deteriorate unusually quickly during this period, please let us know within those five days. We may request photos to better understand the issue and uphold our promise of long-lasting blooms for our West Green community.
Your satisfaction is very important to us. If your bouquet does not arrive in perfect condition or fails to meet our freshness guarantee, you can choose between a full refund or a replacement arrangement delivered at a convenient time. Please inform us promptly so we can resolve your concern as soon as possible. Refunds are typically processed using your original method of payment and may take a few business days to appear, depending on your bank or provider's policies.
We strive to provide competitive service and welcoming customer care to all our West Green clients. If you are dissatisfied for any reason—whether related to service, delivery, or product quality—please reach out to us directly. Provide your order details and a summary of your concern so we can investigate thoroughly and address it appropriately. Complaints are always handled promptly and individually by our dedicated team, with the aim of ensuring all our customers are happy with both their flowers and experience with us.
Flowers West Green values the trust placed in us by households and businesses in our neighbourhood. Our entire team is dedicated to upholding your faith in our service, delivering only the freshest flowers and addressing any issues with transparency, fairness, and a personal touch. Thank you for choosing your local West Green florist. We look forward to serving you again.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
